I offer this service to any local club based in Solihull and surrounding areas, otherwise rackets would need to be dropped off at my house.

Under normal circumstances I would expect to complete the restring within 48 hours of receiving it. If it is likely to take longer I will notify you by text or email soon as possible. If the racket requires replacement Grommet strips or any string that is not stocked  this will add an extra 24 hours to the time taken.
An 24 hour express service is available at an extra charge, this is only available on stocked strings. This service costs an extra £5.

Yes of course, there is a standard charge of £15 for this service

I will always try to be as fair as possible. For many variety of reasons, strings can break, even new strings after limited use. Obviously the amount of use will be a major factor, likewise taking my advice at the point of restringing about the need to replace grommets and bumper strips will need to be considered when returning the racket and finally giving the strings abuse beyond their intended parameters.
So in response to the original question, the answer has to be I take each problem and treat it on its own merits.
However, I always try to reach an amicable conclusion- its in everybody’s interests!

A racquet is at its optimum structural integrity when it is first strung. Wear and tear in the cut and thrust of competitive sports means that invisible structural anomalies may develop in the racket. Therefore you should be aware that there is a VERY SLIGHT risk of the frame breaking during the restringing process, especially at high tensions.
I always visually inspect every racket before commencing a restring and will inform you if I see any obvious problems. It is the customers choice to go ahead with the resting if any defects are identified.
Please note that I do not offer any guarantees against breakage and will not be held responsible. Owners send their racket at their own risk.